1. About TKTS APP
TKTS APP is a platform for purchasing and managing tickets for real, in-person events at physical venues. TKTS APP is a project operated under Jumpers Agency. Jumpers Agency is responsible for the marketing, software development, finance, operation and commercial administration of TKTS APP and retains all rights in the platform and its brand.
Jumpers Agency VAT Registration Number: 762634405. Registered contact address: 51 Hay El Diplomaseen, Sheikh Zayed, Giza Governorate 11865, Egypt.
Event organizers remain responsible for producing and operating their events, venues, schedules, admission rules and event content.
2. Your account
You must provide accurate information, keep your password and verification codes confidential, and use your account only for lawful, personal ticketing purposes. You are responsible for activity performed through your account. We may limit, suspend or close an account where we reasonably believe there is fraud, unauthorized use, a security risk or a breach of these terms.
3. Tickets and event entry
- A ticket grants a personal, revocable right to request entry to the stated physical event, date/session and venue, subject to the organizer’s rules and venue safety requirements.
- The event, session, gate, seat and ticket type shown in your ticket are part of the ticket conditions.
- A valid QR ticket must be presented for scanning at entry. Used, expired, refunded, revoked, altered or duplicate QR tickets are not valid for entry.
- Entry may be refused for safety, capacity, age, identity, venue-rule or legal reasons. A ticket does not override a venue’s lawful admission rules.
- You must not copy, resell, manipulate, reverse engineer or attempt to reuse a QR code or ticket serial.
4. Ticket transfers
Where a ticket is marked transferable, its current owner may start a transfer to another registered TKTS APP user through the website or mobile app. A transfer takes effect only after the selected recipient accepts it in TKTS APP. Once completed, the previous QR code and serial are invalidated and a new ticket generation is issued to the recipient. Transfers may be unavailable for certain events, ticket types or periods before an event.
5. Prices, payment and Paymob
All displayed amounts are in Egyptian Pounds unless stated otherwise. Before payment, TKTS APP shows the order price and any disclosed fees, taxes or discounts.
Card payments are processed by Paymob for the account of Jumpers Agency in connection with TKTS APP orders. A payment return page alone does not prove that a ticket has been issued; ticket issuance depends on a verified payment confirmation and successful order processing.
You authorize the applicable payment provider to process the amount shown at checkout. Your card issuer or payment provider may apply separate terms or charges. We do not store full payment-card numbers or CVV codes.
6. Event changes, cancellations and refunds
Events may be rescheduled, moved, modified or cancelled by the organizer or where required for safety, law or circumstances outside reasonable control. Refund eligibility is governed by the Ticket Purchase & Refund Policy, applicable law and any event-specific terms shown before checkout.
7. Acceptable use and intellectual property
The TKTS APP software, branding, design, text and platform materials are owned by or licensed to Jumpers Agency and are protected by applicable intellectual-property laws. You may not use the platform to harm others, bypass security, scrape data, introduce malicious code, create fraudulent orders or interfere with ticket validation.
8. Liability and governing law
Nothing in these terms limits rights that cannot lawfully be excluded. To the extent permitted by law, TKTS APP and Jumpers Agency are not responsible for indirect losses arising from matters outside their reasonable control. These terms are governed by the laws of the Arab Republic of Egypt, unless mandatory consumer law provides otherwise.
9. Changes and contact
We may update these terms by publishing the revised version here. If you do not agree with a material change, you should stop using the service before making a new purchase. For support, use the official Contact Us page.
