Effective Date: [Insert Date]
Welcome to TKTS APP. These Terms of Use govern your access to and use of the TKTS APP website, platform, services, ticketing systems, event-related services, and all associated pages, features, and tools. By accessing or using TKTS APP, you agree to be bound by these Terms of Use, our Privacy Policy, our Purchase Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must not use TKTS APP.
1. Corporate Identity and Control
TKTS APP is a platform managed by, owned by, and under the control of Jumpers Agency. Certain legal, technical, financial, compliance, customer service, support, verification, messaging, and payment-related functions may therefore be handled directly by Jumpers Agency or by systems, accounts, contracts, or infrastructure held in its name.
2. Changes to the Terms
TKTS APP reserves the right to amend, update, revise, or replace these Terms at any time. Updated Terms become effective upon posting on the platform unless otherwise stated. Your continued use of TKTS APP after such changes constitutes your acceptance of the revised Terms.
3. Permitted Use
You are granted a limited, revocable, non-exclusive, non-transferable right to access and use TKTS APP solely for lawful personal use, including browsing events, managing your account, and purchasing tickets or related services. You may not use TKTS APP for any unlawful, unauthorized, fraudulent, abusive, or commercial purpose unless expressly authorized in writing.
4. Eligibility
By using TKTS APP, you represent that you have the legal capacity to enter into binding agreements, the information you provide is accurate and complete, and your use of the platform will comply with these Terms and applicable laws.
5. Ticket Purchase Policy
All ticket purchases made through TKTS APP are additionally governed by the Purchase Policy, which forms an integral part of these Terms.
6. Accuracy of Information
You agree that all information you submit through TKTS APP, including registration data, billing details, identity details, account information, and communications, will be true, current, complete, and accurate. You are responsible for promptly updating your information if it changes.
7. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify us immediately if you suspect unauthorized access, misuse, or security compromise. TKTS APP reserves the right to suspend, restrict, or terminate accounts where suspicious, unauthorized, or fraudulent activity is suspected.
8. OTP, Verification, and Security Messaging
TKTS APP may require OTPs, verification codes, or authentication messages for login, registration, transaction approval, fraud prevention, ticket access, or account protection. Such messages may be sent using systems, infrastructure, accounts, or sender IDs operated under the name of Jumpers Agency. By using TKTS APP, you acknowledge and accept this operational arrangement.
9. Payment Processing
Payments related to TKTS APP services may be processed through gateways, merchant accounts, or legal arrangements held under the name of Jumpers Agency, including via Paymob where applicable. By purchasing through TKTS APP, you acknowledge that payment processing, settlement, compliance review, recordkeeping, anti-fraud screening, and related financial operations may be conducted under Jumpers Agency.
Jumpers Agency VAT Number: [INSERT VAT NUMBER]
10. User Content
TKTS APP may from time to time allow users to submit, upload, post, or otherwise make available content including comments, reviews, profiles, messages, images, or other materials. You remain responsible for any content you submit. By submitting such content, you represent that you have the necessary rights to do so and that the content does not violate the rights of others or any law. TKTS APP does not guarantee prior review of user content and may remove or restrict content at its discretion.
11. Prohibited Content
You may not upload, post, transmit, or otherwise provide any content that is unlawful, fraudulent, defamatory, threatening, abusive, harassing, hateful, or misleading; infringes intellectual property or privacy rights; promotes illegal activity; contains malware or harmful files; is obscene, pornographic, or exploitative; targets minors unlawfully; solicits passwords or personal information unlawfully; involves spam, chain letters, junk mail, or deceptive promotions; or is otherwise objectionable in TKTS APP's reasonable discretion.
12. Prohibited Conduct
You agree not to use any robot, bot, spider, scraper, crawler, or automated means to access or use TKTS APP; bypass security or verification measures; interfere with the normal operation of the platform; use the platform for unlawful resale or ticket hoarding; exceed stated ticket limits; attempt to gain unauthorized access to systems or accounts; copy, modify, distribute, reverse engineer, or exploit platform content or software without authorization; or engage in abusive use, excessive requests, or denial-of-service behavior.
13. Commercial Use Restrictions
Unless expressly authorized in writing, no part of TKTS APP may be used for commercial resale, redistribution, advertising, solicitation, linking for ticket resale, or any other unauthorized business purpose. TKTS APP reserves the right to suspend access, cancel transactions, or take legal action where such conduct is suspected.
14. Intellectual Property
All content, design, trademarks, trade names, logos, graphics, text, software, data compilations, interfaces, and other materials on TKTS APP are owned by or licensed to TKTS APP, Jumpers Agency, or their respective licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you ownership or any right to use such materials except for personal, lawful, and non-commercial use expressly permitted by these Terms.
15. Deep Linking and Framing
You may not deep-link to, frame, mirror, or otherwise reproduce any part of TKTS APP on another website, platform, or service without prior written consent.
16. Third-Party Services and Links
TKTS APP may contain links to third-party services, event organizers, payment providers, venues, or external websites. We do not control such third parties and are not responsible for their content, services, policies, or actions. Your interactions with third parties are governed by their own terms and policies.
17. Privacy
Your use of TKTS APP is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
18. Copyright Complaints
If you believe content on TKTS APP infringes your intellectual property rights, please contact us with sufficient details so that we may review the matter and take appropriate action where justified.
19. Suspension, Restriction, and Termination
TKTS APP may, in its sole discretion and without prior notice where permitted, suspend, restrict, terminate, or investigate your access to the platform if we believe you violated these Terms, your conduct is unlawful or harmful, your account is involved in fraud or abuse, your activity threatens the platform or our users, or termination is otherwise necessary for legal, operational, or security reasons. TKTS APP may also cancel tickets or orders associated with such conduct, subject to applicable law.
20. Event and Venue Rules
All tickets and attendance rights remain subject to the event organizer's and venue's rules, restrictions, timings, admission policies, safety measures, and code of conduct. Failure to comply may result in refusal of entry or removal without refund where permitted.
21. Disclaimers
TKTS APP is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, TKTS APP disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, availability, accuracy, non-infringement, or uninterrupted access.
22. Limitation of Liability
To the fullest extent permitted by law, TKTS APP, Jumpers Agency, their affiliates, officers, employees, agents, contractors, licensors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or business-related damages, including loss of profits, loss of revenue, loss of opportunity, data loss, reputational damage, or service interruption arising out of or related to your use of TKTS APP. Where liability cannot be excluded, it shall be limited to the amount paid by you, if any, for the specific transaction giving rise to the claim, to the extent permitted by law.
23. Indemnity
You agree to defend, indemnify, and hold harmless TKTS APP, Jumpers Agency, their affiliates, officers, employees, agents, contractors, and partners from and against any claims, liabilities, losses, damages, expenses, and costs, including reasonable legal fees, arising out of your use of TKTS APP, your violation of these Terms, your violation of any law or third-party right, your misuse of tickets or platform tools, or your fraudulent, negligent, or unlawful conduct.
24. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, unless otherwise required by mandatory applicable law.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
26. Entire Agreement
These Terms, together with the Privacy Policy, Purchase Policy, and any additional posted legal notices or event-specific terms, constitute the entire agreement between you and TKTS APP concerning your use of the platform.
27. Contact Us
If you have any questions about these Terms, please contact:
Legal Department
TKTS APP — Managed by Jumpers Agency
Email: [Insert Email]
Address: [Insert Address]
