Frequently Asked Questions

Yes. TKTS APP sells tickets for real, in-person experiences at physical venues, including concerts, comedy shows, festivals, cultural events and sports activities.

After secure payment confirmation, open your TKTS APP ticket wallet on the website or mobile app. Your ticket shows the relevant event, date or session and QR code.

A QR can be rejected if it is used, expired, refunded, revoked, duplicated, for another session, or no longer owned by your account.

TKTS APP is operated by Jumpers Agency. Card payments are processed through Paymob for Jumpers Agency, so your payment notice may mention one or both names.

An order is confirmed only after TKTS APP securely verifies the payment result on the server and issues the ticket. A browser return page alone is not confirmation.

Refund eligibility depends on applicable law, event cancellation, the organizer’s published event terms, or a confirmed material processing error. Use Contact Us with your order number.

When an organizer enables transfers, an eligible ticket can be sent to another registered TKTS APP user through the website or mobile app.

The ticket moves to the recipient account. The former QR code and serial are cancelled, and a new valid ticket credential is issued to the recipient.

Transfers may be disabled by the organizer, unavailable near the event, blocked after entry, or restricted by ticket status and security checks.

No. Card checkout is handled by Paymob. TKTS APP does not store full card numbers or CVV codes.

Contact TKTS APP at hello@tktsapp.com or WhatsApp +20 105 000 5905. Include your order number, registered mobile number and event name for faster support.